Michael posted this question in Facebook, as you can see.
My response was as follows:
The HR guy, where I used to work, talking about email, ten+ years ago, was telling me that he thought informal communication was suffering badly.
In that respect email has transitioned into Social Media and has improved again.
I have great friends that I have never met!
I think the phone as a verbal device, is now the casualty.
The phone is now the 'Smart'phone which is predominantly a non verbal device but it is dominating communication.
It will be interesting to see how that will swing back.
'Swings and Roundabouts'
That’s how it occurs to me.
What do you think?