Sunday, 6 June 2010

Caffeine can cause Hallucinations

Following the article I posted on the 27th May:  Drinking coffee could help to prevent the neural degeneration, apparently Caffeine Can Cause Hallucinations, as per this article by LiveScience Staff at:
http://www.livescience.com/health/090113-coffee-hallucinations.html
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People who take in the caffeine equivalent of three cups of brewed coffee (or seven cups of instant) are more likely to hallucinate, a new study suggests.
The researchers found that people with a caffeine intake that high, whether it came from coffee, tea, chocolate or caffeinated energy drinks or pills, had a three-times-higher tendency to hear voices and see things that were not there than those who consumed the equivalent of a half-cup of brewed coffee (or one cup of instant coffee).
Though most people who drink loads of coffee are not known to hallucinate seriously, when these types of experiences interfere with daily functioning, they are considered to be psychotic.
Seven cups of instant coffee contain a total of 315 milligrams of caffeine, according to data used by the researchers. That translates to about six cups of strong tea, nine colas, four Red Bulls and about one-and-a-half cups of coffee at a boutique café.

Wide range of effects

Caffeine is a central nervous system stimulant that temporarily wards off drowsiness and restores alertness. Some 90 percent of North Americans consume some of form caffeine every day. It is the world's most widely used drug, researchers say.
Caffeine is completely absorbed by the stomach and small intestine within 45 minutes of ingestion.
In moderation, caffeine can increase the capacity for mental or physical labor, but when used in excess, it also can be intoxicating, causing nervousness, irritability, anxiety, muscle twitching, insomnia, headaches and heart palpitations, other studies have shown.
The researchers at Durham University say the findings will contribute to the beginnings of a better understanding of the effect of nutrition on hallucinations and other forms of psychotic behavior, such as delusions and schizophrenia. Changes in food and drink consumption, including caffeine intake, could help people cope with or prevent hallucinations, say the scientists. The results are detailed in the journal Personality and Individual Differences.
Caffeine exacerbates stress
In the study, funded by the Economic and Social Research Council and the Medical Research Council, 200 non-smoking students at a United Kingdom university were asked about their typical intake of caffeine-containing products, such as coffee, tea and energy drinks, as well as chocolate bars and caffeine tablets.
Their stress levels and their propensity to have hallucinatory experiences were also assessed. Seeing things that were not there, hearing voices, and sensing the presence of dead people were amongst the experiences reported by some of the participants.
The explanation could be that caffeine has been found to exacerbate the physiological effects of stress. When under stress, the body releases a stress hormone called cortisol. More of this hormone is released in response to stress when people have recently had caffeine.
This extra boost of cortisol may link caffeine intake with an increased tendency to hallucinate, said study leader Simon Jones, a graduate student at Durham's Psychology Department.
Hallucination links
Jones and his colleague assumed that psychotic experiences, including hallucinations, "exist on a continuum stretching into the healthy population," so they studied the relationship between caffeine and hallucinations in a healthy population, rather than a population of mental patients or those on antipsychotic medication. Previous research has highlighted a number of factors, such as childhood trauma, which may lead to clinically relevant hallucinations, Jones said.
Many such factors are thought to be linked to hallucinations in part because of their impact on the body's reaction to stress. Given the link between food and mood, and particularly between caffeine and the body's response to stress, it seems sensible to examine what a nutritional perspective may add.
"Hallucinations are not necessarily a sign of mental illness," Jones said. "Most people will have had brief experiences of hearing voices when there is no one there, and around three percent of people regularly hear such voices. Many of these people cope well with this and live normal lives."
Those who cannot cope should seek professional help.
Caffeine for coping?
It is possible that the association between caffeine intake and hallucinations was due to the fact that people who are prone to associations tend to use caffeine to help them cope with their experiences, said Durham psychologist Charles Fernyhough, who worked with Jones on the research.
"More work is needed to establish whether caffeine consumption, and nutrition in general, has an impact on those kinds of hallucination that cause distress," Fernyhough said.
Research in this area continues and the public can take part in studies at www.dur.ac.uk/s.r.jones.

Saturday, 5 June 2010

Golf Strokes



image
It took me seventeen years to get three thousand hits in baseball. I did it in one afternoon on the golf course” ~ Anon
http://nlpgolfacademy.com
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Friday, 4 June 2010

Peanut Love

Nothing takes the taste out of peanut butter quite like unrequited love.
Charles M. Schulz, Charlie Brown in "Peanuts"
US cartoonist (1922 - 2000)

http://www.quotationspage.com/quote/26035.html

Overcoming Phobias and Anxieties Workshop Kingston 5th & 6th June

phobia cures using nlp hypnosis coaching trainingLearn how to help clients to overcoming phobias, fears and anxieties using a combination of therapeutic interventions. This Master Class is presented by Tina Taylor  and Steve Crabb. Both Tina and Steve have appeared on TV dealing with Phobias, and have worked on Paul McKenna’s Phobia workshops between them they have a wealth of experience you will learn techniques and skills that will take your ability to help clients to a new level. This is essential training even if you think you know the fast phobia cure. We will have real live tarantulas and pythons for you to practice with.

Minimum Skill Requirements: NLP Practitioner or Hypnosis Certification

Cost: £150 total investment. (Includes training material, morning and afternoon light refreshments - excludes lunch which can be purchased in Kingston Town Centre) .

Dates:

Thursday, 3 June 2010

5 Steps to Taking Customer Service Social

Hopefully we are moving back from processing customers to serving then AND if we can socialise along the way, then we have moved forward.
Suppliers don’t hide behind telephone menus, speak to to your customers, better still socialise with them!

This article is found at http://networkedblogs.com/4iHrD
Support Keyboard Image
Lauren Vargas is a Community Manager at Radian6, the social media monitoring and engagement platform. She blogs at Communicators Anonymous and is @VargasL on Twitter.
The debate over who owns the customer still looms in the shadows of company hallways and conference rooms. There is no one right answer because every department, team and employee owns the customer and takes part in shaping a positive customer experience.
Customer service is no longer an area to triage customer complaints. It’s about anticipating customer needs at the right time and place. Organizations must relearn how to interact with their community, shed some of the heavily automated barriers, and get back to the basics of customer service.

1. Apply Your Current Service Strategy to Social Media


To get where you’re going, sometimes it’s helpful to learn more about out where you’ve been.
Most likely, your company has a customer service and response strategy in place to handle issues through e-mail, chat and phone. Avoid reinventing the wheel by creating new response strategies and processes. Take time to review how customer inquiries and outreach are currently being handled. What are the customer service goals? Do any current processes need to be updated? Can current strategies be adopted for social media implementation?
Answer these questions, and you are not only improving your company’s customer service, but making it possible for any person in your organization to take on this task.

2. Put Human Relationships Back Into Your Service


The human element has been taken out of the customer service experience in many companies and replaced with automated messages and prompts. By the time a human operator is reached, their responses are often scripted and they do not have the authority or knowledge to solve complex issues. As elementary as it may sound, organizations need to empower their workforce to go beyond canned responses and develop a more relationship-building approach to customer service, as opposed to one-off interactions.
Adding social back into the customer service mix does not involve throwing out processes already in place, but improving upon them. Begin by establishing customer engagement policies. Social media policies and guidelines can provide the education and structure for how to engage online, and empower your workforce to operate within accepted and encouraged boundaries with the freedom to be themselves.
Next, coordinate a system of gathering information, categorizing, segmenting and analyzing customer engagement that is transparent within your company. Finally, establish workflows to distribute customer engagement responsibilities throughout the organization to ensure the right person is interacting with the right customer at the right time.

3. Establish a Knowledge Base


The customer service department is often separated from the rest of the company, training and operating in a “silo.” Bring customer service agents out from the shadows and provide them with the training they need to engage customers on their turf within the social web.
Establish a company wiki where all departments can contribute social media knowledge and lessons learned. Train agents beyond their role. Develop subject matter experts who can handle taking conversations to the next level and solve issues in real-time on the channel of the customer’s choice.
In turn, allow your customer service agents to be the teachers and share best practices from the trenches of phone, e-mail and chat support. What are the frequently asked questions? How do agents currently deal with sticky customer issues? What actionable insights can be gleaned from the types of issues and responses from inbound calls, e-mail and chat? Your customer service agents can illuminate new paths and caution you in areas they have already explored.

4. Set Expectations


Goals Image
One of the goals and challenges of providing customer service through social media channels is to mine data for actionable insights that will enable highly personal and proactive service. Determine the channels where the bulk of your customer conversation is occurring. Avoid the trap of participating in all channels to serve all customers, which may only overextend your team. Pinpoint the channels your organization can afford to place resources and invest in community participation. Then, analyze these areas for broader trends. Online channel behavior is not indicative of your total customer base, but tying this data back to traditional CRM analysis can yield valuable insights for your response strategy.
Further, just like your customer service department has set hours of business, so should your service in social channels. Conversations are 24/7, and issues may arise in off hours, but it is essential to set expectations of service up front. Your workforce may choose to handle issues off the clock within the framework of your organization’s social media guidelines, but you should clearly outline this capacity in your profile or bio.

5. Perform Quality Assurance


Online interaction offers a glimpse into what your customers think about your company, workforce, products and/or services. Embrace this culture of feedback even though the majority of conversations may not occur in your own managed communities.
Improve your online engagement by asking the community about your performance. Similar to a typical call center experience, after an agent or employee has an exchange on Twitter (Twitter) or another social channel, send the person a survey about their recent online customer service exchange. Use this feedback to assist in overall response strategies and evaluation of participation in social channels.
Maintain patience and consistency by first establishing measurable goals and objectives of how your organization will engage in the social space. Align these metrics with overall business goals. Talk to the marketing, communication and sales departments to establish metrics that will measure your collective efforts and give a holistic view of the customer’s online behavior.
Benchmark your progress. Take time to reevaluate processes, take action on feedback and don’t give up because of some rocky roads. There were rough times when e-mail and chat were implemented. Social media interaction will have growing pains just like any other business channel, but you have to make the investment.

Conclusion


Each company must forge its own path to integrating social into the customer service mix. There is no one-size-fits-all solution. That is how we got to this heavily automated customer service triage position in the first place.
The companies that are embracing social media as a service solution are succeeding because they realize their employees are the best company evangelists and operators of front-line engagement. Those organizations that treat their employees as humans are also those who are treating their customers as humans, and not a faceless CRM number.

Wednesday, 2 June 2010

Naturally nostalgic people have high self-esteem and are less prone to depression.

Fond memories! In my blog on April 8th http://aypee.wordpress.com/2010/04/08/memories-are-great/ I quote Bob Hope:

When we recall the past, we usually find that it is the simplest things – not the great occasions – that in retrospect give off the greatest glow of happiness” .

Marina Krakovsky reports that naturally nostalgic people have high self-esteem and are less prone to depression.

Read on. This article comes from http://www.psychologytoday.com/articles/200605/nostalgia-sweet-remembrance

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Nostalgia: Sweet Remembrance

Naturally nostalgic people have high self-esteem and are less prone to depression.

By Marina Krakovsky, published on May 01, 2006 - last reviewed on May 26, 2010

For Proust it was a bite of a buttery madeleine; for some, it's the taste of a gooey Mallomar. And for you, it might be a few notes of "Yellow Submarine" or the sight of a little girl stacking Legos that catapults your mind decades into the past. Under the right conditions, the tiniest trigger can unleash a flood of sunny memories in even the least sentimental among us.

Such reminiscence can be healthier than you think. Despite nostalgia's bittersweet rap and the oft-heard advice to live in the moment, studies suggest that the occasional detour down memory lane can give your spirits a significant lift.

Thinking of good memories for just 20 minutes a day can make people more cheerful than they were the week before, and happier than if they think of their current lives, report researchers from Loyola University.

Most people spontaneously reminisce when they're alone or feeling down—or both—which suggests that we reach for pleasant memories as an antidote to feeling blue, says Loyola psychologist Fred Bryant. Think of a new arrival to a big city who remembers good times with friends back home. Or a premed struggling with college chemistry who bolsters his confidence with memories of high school triumph. "Reminiscence can motivate you," says Bryant. More important, it can give you "a sense of being rooted, a sense of meaning and purpose—instead of being blown around by the whims of everyday life."

Researchers at the University of Southampton in the U.K. have also found nostalgia to be a potent mood booster. Since memories often star important people in our lives, they may give us a comforting sense of belonging. According to studies by psychologist Tim Wildschut and colleagues, people who write about a nostalgic event are more cheerful after the exercise compared with people who write about an everyday experience. The studies also show that people who write about good memories report higher self-esteem and feel more positively about friendships and close relationships.

Wildschut adds that people who are disposed to experience nostalgia also tend to see their past as positive, adding support to the idea of a nostalgia-prone personality. Previous research has shown that naturally nostalgic people have high self-esteem and are less prone to depression. They cope with problems more effectively and are more likely than not to receive social support after experiencing stress. Not surprisingly, these well-rooted folks also see their families more often.

But even people who aren't particularly nostalgic can enjoy the benefits of recalling the good old days. For best results, research suggests reminiscing in your head rather than on paper. When Sonja Lyubomirsky, a psychologist at the University of California at Riverside asked participants to either write or think about their happiest life experience, she found that those who replayed their happiest moments in their heads later experienced greater well-being than the writing group. Interestingly, a large body of research, including Lyubomirsky's, shows that just the opposite happens when people process unpleasant life events: Ruminating about them retraumatizes you, whereas analyzing them through writing helps you get past the trauma.

But this dichotomy makes sense, since "you don't want to get past a positive experience," explains Lyubomirsky. On the contrary, she says, "There's a magic and mystery in positive events," so analyzing them lifts the veil and makes wondrous events more ordinary.

For some people, reminiscing about good times can trigger painful emotions. Recalling a career triumph can make you feel like a has-been, and thinking back to cozy weekends with grandma might be a poignant reminder that she's gone.

But it needn't be that way. "It's what you focus on," says Lyubomirsky. "Do you focus on how positive it was then, or that it's over now?" People who see each good experience as permanently enriching are more likely to get a mood boost. But a person who mainly focuses on the contrast between past and present damns every good experience with the attitude that nothing in the future can ever live up to it.

To avoid dwelling on this contrast, Bryant recommends connecting the past with the present. As you think about your current job or family, for example, recalling your younger self who once dreamt of this future can enhance your outlook on the life you have now. "Recalled anticipation spices the moment," he says.

Certainly, you can overdo reminiscence—"when there's no joy in the moment except by resurrecting the past," says Bryant. He suggests a better approach to the passage of time: using positive reminiscence as part of a cycle that also includes savoring the present and looking forward to the future.—Marina Krakovsky

Good Mood is a Fond Memory

You don't have to wait for nostalgia to strike. These steps can help make it a regular part of your life.

  • Make a list of cherished memories.
  • To jog your memory, find some photos or other mementos from good times past.
  • Close your eyes to block distractions. Then think about what's outside the "picture frame" to bring back subtle details. Mental imagery produces greater happiness gains than does simply looking at old photographs.
  • If possible, reminisce with people from your past. It strengthens close relationships.
  • As you go about your life, sock away good moments and mementos for later reminiscence. Take a mental snapshot and hold on to that feeling.

Nostalgia's Greatest Hits

Jog your memory with these bits from popular culture's past.

1940s Humphrey Bogart, swingdancing, The Shadow, fedoras, Judy Garland

1950s Sputnik, Pez, beatniks, Bettie Page, Elvis' hips, Tupperware

1960s Bewitched, Quisp cereal, the twist, miniskirts, the Magical Mystery Tour

1970s Farrah Fawcett, The Brady Bunch, disco, flared jeans, pet rocks

1980s Moon boots, punk, The Blue Lagoon, Donkey Kong, Reese's Pieces, disco, The Dukes of Hazzard

1990s The Rachel haircut, Monica Lewinsky, grunge music, 90210

Tuesday, 1 June 2010

Twins

 A pregnant woman gets into a car accident and falls into a deep coma.
Asleep for nearly six months, she wakes up and sees that she is no longer pregnant. Frantically, she asks the doctor about her imagebaby.
The doctor replies, "Ma'am, you had twins! A boy and a girl. The babies are fine. Your brother came in and named them."
The woman thinks to herself, "Oh no, not my brother -- he's an idiot!" Expecting the worst, she asks the doctor, "Well, what's the girl's name?"
"Denise," the doctor says.

The new mother thinks, "Wow, that's not a bad name! Guess I was wrong about my brother. I like Denise!" Then she asks the doctor, "What's the boy's name?"

The doctor replies, DeNephew.

http://www.ajokeaday.com/Clasificacion.asp?ID=22